Guest Services Coordinator
The Eric Carle Museum of Picture Book Art inspires a love of art and reading in young children. The only full-scale museum of its kind in the United States, The Carle collects, preserves, presents, and celebrates picture books and picture book illustrations from around the world. The Carle is currently seeking a Guest Services Coordinator to lead, develop and inspire the Guest Services team to provide high level customer service and a smooth front of the house operation. Reporting to the Education Administrator and acting as the lead Guest Service provider, the GSC will:

• Oversee Guest Services Staff to ensure execution of daily staff activities and an understanding and adherence of all policies and procedures


• Schedule Guest Services Staff for optimal coverage and cost effectiveness


• Effectively manage staff by being a model for outstanding customer service, holding regular staff meetings and trainings, and providing performance appraisals


• Identify and recommend improvements and suggest strategies that will enhance the Museum guest experience and increase visitor numbers


• Provide basic tech support for Auditorium programming and support to Education staff for special events, group tours, etc


• Manage communication and maintain a positive work environment and energy flow (physical and emotional) within the Guest Services Team


• Resolve guest and staff issues through strategies that promote positive results


• Integrate Museum core values into daily operations and activities and ensure all activities support the goal of maximizing the Guest experience

Candidates should enjoy and have experience working with the public and possess effective management skills with proven ability to motivate, lead by example and manage a minimum of 5 direct reports. Excellent verbal and written communication, computer proficiency and comfort learning new software is required; database experience preferred. The Carle Museum is an Equal Opportunity Employer committed to equal, fair, and non-discriminatory treatment of all employees as well as candidates for employment. This benefited position is approximately 30 hours a week including weekends and occasional evening events. Our benefits include, but are not limited to: paid holidays, Shop and Education discounts, health insurance and 403b.


Applications must be received by end of day Monday February 20, 2012.

All Museum employees enjoy a generous discount in the Book Store and on select Educational programs, plus free admission to many cultural institutions throughout New England.

It is preferred that application materials are submitted electronically however fax or hard copies are accepted, please choose only one method of submission. Applicants must submit the Museum's Employment Application found below, as well as a resume and cover letter. If you have any questions regarding the application process please contact Human Resources at hr@carlemuseum.org or 413-658-1107.

The Eric Carle Museum Employment Application (PDF)

Application requires Adobe Reader 9. Follow this link for the free download.

Thank you for your interest in The Eric Carle Museum of Picture Book Art.

The Eric Carle Museum is an Equal Opportunity Employer.

Contact Information:
The Eric Carle Museum of Picture Book Art
125 West Bay Road
Amherst, MA 01002
Att. HR

Fax: 413-658-1139
Email: hr@carlemuseum.org