How can I contact the Museum Shop?
When will I receive my order?
What forms of payment can I use?
Can I place my order over the phone?
Can I fax my order?
Can I pay by check?
Can I pay with a purchase order?
Can you ship to my P.O. or A.P.O. Box?
How do you estimate shipping costs?
Can orders be shipped internationally?
How can I receive a discount?
What is your return policy?
Will I be charged sales tax?
Can I pay for my online order with an Eric Carle Museum Gift Certificate?
Will my order arrive in time for the holidays?
Is My Credit Card Information Secure?

How can I contact the Museum Shop?
The Museum Shop is open 10-4 EST Tuesday through Friday, 10-5 Saturday, and 12-5 Sunday. Please note we are closed on Mondays and all major holidays.

Call us during our store hours at (413) 658-1129 or email us at shop@carlemuseum.org

When will I receive my order?
All orders of in-stock items are shipped via UPS Standard Ground within 3 business days of receipt of your order. Order are not processed or shipped on Sundays or Mondays. Standard delivery orders to the continental US will be delivered within 7 business days from date of shipping. You will be notified by email with the tracking number and estimated delivery date when your order ships.

Orders to APO and PO boxes, Hawaii, Alaska and Puerto Rico are shipped via USPS Priority Mail and will be delivered within 7 business days from date of shipping.

All international orders are shipped via USPS Priority International and are delivered within 6 to 10 business days. Please note international orders could be subject to additional shipping fees, tarifs and duties, which are the responsibility of the recipient.

Memberships are shipped separately by our Membership department. Please allow 3 weeks for processing and delivery.

Contact us at shop@carlemuseum.org for more information about our shipping policies or rush deliveries.

What forms of payment can I use?
We accept MasterCard, Visa, and American Express credit cards.

We regret that we are not able to accept purchase orders or Discover credit cards at this time.

Can I place my order over the phone?
If you prefer to order over the telephone, please call our store at (413)658-1129. If outside the United States, dial the appropriate United States access code first. Please have your order, shipping information, and credit card ready. Our store hours are 10am-4pm Tuesday through Saturday, 10am-5pm Saturday, and 12pm-5pm Sunday EST.

Can I fax my order?
You can fax orders to the attention of the Museum Shop 24 hours a day, 7 days a week at (413)658-1139. Click here to print out our Fax Order Form.

Can I pay by check?
We accept personal or business checks from United States banks only.
Checks can be made out to: The Eric Carle Museum of Picture Book Art and mailed with a Check Order Form to:

The Eric Carle Museum
Attention: Museum Shop
125 West Bay Road
Amherst, MA 01002.
Please do not send cash or purchase orders.

Click here to print out our Check Order Form.

Can I pay with a purchase order?
We cannot accept purchase orders at this time. All orders must be pre-paid either with a credit card or check.

Can you ship to my P.O. or A.P.O. Box?
We ship to P.O. and A.P.O boxes via USPS Priority Mail. Please allow 7 business days for delivery from date of shipping.

How do you estimate shipping costs?
All domestic orders are shipped by UPS, unless otherwise requested. Orders shipped to Alaska, Hawaii and US P.O. Boxes shipped by United States Postal Service Priority Mail. Please allow at least 7 business days for most orders. Standard delivery shipping and handling costs for orders within the contiguous United States are as follows:

For orders up to $15.00	add $8.00
$15.01 - $30.00	add $9.00
$30.01 - $40.00	add $10.00
$40.01 - $50.00	add $12.00
$50.01 - $75.00	add $14.00
$75.01 - $100.00	add $16.00
$100.01 - $125.00	add $18.00
$125.01 - $150.00	add $20.00
$150.01 - $200.00	add $25.00
$200.01 and Up	add $30.00

Express orders require additional shipping and are conducted on a special care basis.

International orders cannot be shippped Standard Delivery and require additional Shipping and Handling costs. Costs vary between countries and package weights.

Please contact us at (413) 658-1129 or email us at shop@carlemuseum.org for more shipping details.

I need my order fast. Can I pay more and rush the shipping?
Yes. We calculate rush orders by the destination, size and weight of the package individually for each order. Contact us by email or call us during our shop hours (see above) for rush shipping.413-253-9582

Can orders be shipped internationally?
All online shipping costs are calculated for orders shipped within the United States. Orders to international destinations may require additional shipping fees.Orders from outside the continental U.S. will not immediately display applicable shipping charges upon checkout. These fees are calculated for each order by the destination, weight and size of the packge. You will be quoted a shipping price via e-mail for your approval after your order is submitted, but before any charges are made to your credit card. Please note international shipments may be subject to additional duties or tarifs that are the responsibility of the recipient due upon delivery. All international orders are shipped via United States Postal Service Priority International unless otherwise specified and take up to 10 days for delivery from date of shipping.

Please email us at shop@carlemuseum.org with questions or for a detailed estimate of the shipping costs to your country before placing your order.

How can I receive a discount?
All Eric Carle Museum Members receive at least a 15% discount on all shop items, excluding Gift Certificates and Memberships. Join now to apply the discount to your current order!

What is your return policy?
Items purchased from The Eric Carle Museum Shop may be returned in the condition and packaging they were received within 30 days of receipt of your order. If returned in saleable condition, with exception of items received already damaged or defective, you will be issued store credit to be redeemed at any time. We will refund the shipping costs only if the return is the result of an error on our part. Please contact the Shop prior to sending items at 413.658.1129 or email us at shop@carlemuseum.org.

Returns should be mailed to:
The Eric Carle Museum of Picture Book Art
Attention: Museum Shop
125 West Bay Road
Amherst, MA 01002

Will I be charged sales tax?
Residents of Massachusetts will be charged 5% sales tax on all purchases, with the exception of clothing, Memberships, and Gift Certificate items.


Massachusetts schools must provide their school tax exempt number at time of purchase.

Can I pay for my online order with an Eric Carle Museum Gift Certificate?
Gift Certificates cannot currently be used when placing an order by phone or online, but are redeemable during personal visits to the Eric Carle Museum Shop. Please note that Eric Carle Museum Gift Certificates are also honored at the Admissions Desk.

Will my order arrive in time for the holidays?

Orders must be placed BEFORE 12 p.m. EST on Thursday, December 17th to ensure delivery by Thursday, December 24th at standard shipping costs.

For rush holiday deliveries or international orders, please contact us by email at at shop@carlemuseum.org or call our store at (413) 658-1129.

Is My Credit Card Information Secure?
Yes, all your credit card information is secure. The checkout page that asks for billing information and all subsequent pages are protected by Verisign. In Internet Explorer, you will see a lock icon in the Security Status bar. In Mozilla Firefox, the same lock will be in the lower right hand corner of the screen (above the day/time). In both browsers the URL in the address bar will go from http://www to https://www. The added s means this site is secure. To visit the Verisign web site, click here.