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The Eric Carle Museum
of Picture Book Art
  • 125 West Bay Road
  • Amherst, MA 01002

Hours

  • Thursday, Friday10 am-3 pm
  • Saturday 10am – 4 pm
  • Sunday 12 pm - 4 pm

Closed Monday,Tuesday, Wednesday

Accessibility Information

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News

Picture Books We Love

The Caterpillars of Kilimanjaro

A Customer writes: I was given a Caterpillar watch several years ago. It has summited several mountains with me, and I was hoping to take it to Kilimanjaro with me in two weeks as my lucky charm. But it broke and fell off my wrist somewhere, and I was unable to find it. On Monday I ordered a new watch for my partner to bring over with him to France (where I am living at the moment) when he leaves on Tuesday.  But yesterday he received a notice at our address that a UPS delivery had failed because no one was there to sign for it. I didn't imagine that The Carle required a signature--I have not heard of this in years after complaints of discrimination against urban dwellers without doormen. Thank you for your help. We responded: Just ran a tracking request on this and the UPS system says that it has been delivered to the rear porch.  Happy Climbing! The Customer replied: Yes! My partner wrote a note pleading with UPS to leave it on the back porch--so I guess that works when all else fails! We conversed further and agreed that The Carle website should implement a system for enabling customers to opt out of required signatures on UPS deliveries. We certainly aspire to provide peak customer service.

by admin_2

This entry was posted on Sunday, June 13th, 2010 at 10:00 am and is filed under . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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