Visitor Guidelines

We are following the current CDC and Massachusetts state guidelines: 

  • Unvaccinated visitors should wear a mask. (Children under 3 are advised not to wear a mask.)  
  • Vaccinated visitors can choose whether to continue to wear a mask or unmask.
  • Please respect our staff and visitors by continuing to social distance. 

We have capacity limits in place throughout the Museum to create the space necessary for all visitors to maintain a six-foot distance. Children must stay with their adult(s) at all times. 

Advance ticket purchase is highly recommended as visitor capacity is reduced.

Cancellation Policy

Prior to visiting The Carle, if you or a member of your family/group are exposed to or showing symptoms of COVID-19, please call us during Museum hours at 413-559-6301 for a complete refund and we will release those tickets to other visitors. 

Social Distance

Many staff and visitors are still practicing social distancing. Visitors should maintain six feet when outside their group while on Museum property. Children must stay with their adult(s) at all times. Some spaces have limited occupation.


Visitors and staff must practice regular hand hygiene while on-site. Signs are posted to remind visitors to wash their hands and use the hand sanitizer units stationed throughout the Museum. 

Cleaning & Ventilation

The Carle is professionally cleaned daily when open to the public. Our high-quality HVAC system has been adjusted for maximum ventilation throughout the building. 

Museum Shop

If the shop is at capacity, visitors can wait in a socially distanced line until they are able to enter. 

Visitors can also shop online and arrange for home delivery or curbside pickup.


Amenities such as the café, vending machine, and water fountains are now available.

Art Studio

To make art in the Studio, reserve a timed session when checking in at the Admissions Desk.